About EIP – Leading global InsurTech providers

We believe innovative technology is the key to delivering effortless insurance solutions at scale

Learn more about EIP and how we became one of the world’s leading InsurTech providers.


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EIP customers

What does EIP do?

We’re innovative InsurTech providers helping to transform the Insurance industry through digitalisation. EIP enables Device, Banking and Lifestyle insurers to reduce costs, maximise profit and upgrade their digital customer experience whilst unleashing new business opportunities.


Our insurance software solutions

How EIP became trusted InsurTech providers for top-tier brands

As a provider of insurance software solutions for over 15 years, we have extensive experience deploying insurance schemes in over 30 countries. Here’s how we’ve become one of the world’s leading InsurTech providers:

  • We make it easy for insurers to offer their customers a great digital insurance experience; from purchasing a policy to making a claim
  • Powered by innovative technology our market-leading InsurTech software provides the complete end-to-end digital solution
  • We deliver demonstrable day-one results, giving clients significant cost savings, higher margins and increased customer satisfaction
  • As trusted InsurTech providers, we value deep client relationships built upon trust, results and a ‘can-do’ approach in everything we do

EIP Timeline

EIP InsurTech providers founded 2004
EIP Ltd Managed Services established and first insurance program launched in South Korea

EIP InsurTech providers - Appointed by Assurant

Appointed by Assurant

EIP InsurTech providers - Appointed by Vodafone

Appointed by Vodafone Group to launch and manage Group-wide Insurance programs

EIP InsurTech providers - Appointed by Telefonica

Appointed by Telefonica Group

EIP InsurTech providers - software platform launched

EIP’s software platform released to market

EIP global InsurTech providers - platform launched in 11 countries

EIP’s software platform deployed in 11 countries

EIP is an InsurTech100 company, recognising the leading tech companies and innovators in the Insurance industry. 

What is the InsurTech100?

Take a glance of the top brands we work with


Meet some of the EIP team

With our expertise and experience, we have what it takes to support the delivery of your vision. Learn about EIP and the people behind one of the world’s top InsurTech providers.

Ross Sinclair

From an early background in the insurance industry followed by several years on the insurance board of Carphone Warehouse PLC, Ross has spent the last 22 years working with mobile device insurance across some 30 countries.

As one of the founders of EIP he has helped transition the core business from delivering managed services on device insurance to its position today as a market-leading software provider. Ross relaxes in his spare time by watching back episodes of Columbo and The Clangers!

EIP Global InsurTech providers | Team Member - Bernice
Bernice Woolley
Managing Director

Our MD for the past 16 years, a mother of two teenagers and a genuinely good egg! Bernice is a number cruncher by trade but combines that with a hint of IT and Business Development, a generous pinch of management leadership and a healthy splash of humour and resilience.

Bernice's professional career has seen her travel the world which is reflected in her advocacy of promoting diversity across EIP and striving to do things out of her comfort zone! She also hates being called "Bernie".

Ed Hemburrow
Chief Operating Officer

Ed has spent the last 20 years working in the device insurance industry and has extensive experience in large-scale, multi-country program management. Ed has been with EIP for over 10 years and manages the company’s operations.

Ed grew up wanting to be a professional cyclist, so is still scratching his head wondering how he ended up working in insurance.

Keiron Dempsey
Chief Technology Officer / IT Director

Keiron is a techy by trade and has built up over 20 years’ experience building bespoke insurance platforms to support affinity, investment and protection illustration and management systems.

Keiron has been involved from the start in design and build of our EIP Core platform right the way through to our current offerings.

Glen Adam
Head of Marketing

Glen is our 'crayons' guy and has over 25 years commercial marketing experience, the majority of which he gained at one of the worlds largest tech companies. In addition to being our in-house marketeer, Glen works closely with our clients to build and execute marketing and commercial strategies that deliver insurance scheme growth. True to his Northern England roots, in his spare time he enjoys country walks with his Whippet 'Chase'. He also has an unhealthy shoe collection for a man.

Lee Williamson
Associate Director of Information Security

Lee has 25 years’ experience in the IT field. He has spoken internationally about cyber risks faced by organizations and implemented ISO27001 at EIP. In his spare time you will find him either with his family or tinkering with motorcycles.

David Mitchell-Dawson
Head of Product

David has 20 years’ experience in the mobile device insurance industry and was one of the founder members of the Carphone Warehouse PLC insurance scheme. He has extensive operational, technical and consultancy experience gained across a number of industry verticals and countries.

David is fluent in Spanish but manages to do this in a British accent. He's also an expert in blind optimism triumphing over experience based upon his lifelong support of the Welsh rugby team!

Simon Moore
Associate Director of Operations

Simon has almost 20 years in the mobile device industry working in a mixture of operational, technical and project roles in both retail and B2B environments. Simon’s proudest achievement is being the undisputed EIP pub quiz champion (we think he cheats).

Esther Connock
Business Development

Esther has over 20 years experience in device insurance and tech, working and partnering with industry giants, start-ups and challenger brands. With extensive experience across client services, business development and marketing, Esther joined EIP in April 2021 to lead our business expansion. She says that she wished she’d played the guitar rather than the recorder, and that ‘music’s loss is insurance’s gain’!

Jonathan Hull
Head of Analytics

With over 20 years in the insurance industry and 10 years at EIP, Jonathan is our numbers guy (although he consistently mis-counts when its his turn for the drinks round) and manages our analytics department. He has an actuarial background, is the ‘go to’ for all things data related and works with our clients to grow their insurance schemes and build actionable insights.

Away from the office, Jonathan is likely to be found hiking up hills with his black Labrador or umpiring hockey in the national league (he now umpires hockey because he’s now too old to play it).

EIP Careers: Fancy working for one of the leading InsurTech providers?

We believe diversity in tech makes better products. We pledged to actively hire individuals from different backgrounds to continuously innovate and offer the best solutions. This helps us to be one of the best InsurTech providers in the industry. If you’re passionate, love a challenge and don’t take yourself too seriously, you’ll fit in perfectly with us. Contact us to find out what current opportunities we have.

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EIP Careers | Opportunities to join a leading InsurTech provider

Our legacy

Terry Alford moved to Europe from the Australian insurance market in the 1990s. He joined the UK smartphone retailer, The Carphone Warehouse when it only had two shops and followed its growth to more than 3500 across 10 countries. In 2004, he co-founded EIP limited and helped grow the business into the successful company that it is today – one of the leading global InsurTech providers.

In 2014, we sadly lost a legend to brain cancer. He was kind, smart, patient and gentle. His foundations of integrity, propriety and courtesy are still practised throughout our business today. He was also instrumental in the early scoping and design of the software products which today provide the solid backbone to our future growth and stability.

Never forgotten, he will always be missed, and his legacy remains.